HotDoc experienced a notice incident on January 18, 2024 affecting Connector and Dashboard and 1 more component, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
ConnectorDashboardIntegrations
Update timeline
- identified Jan 18, 2024, 12:47 AM UTC
We have recently experienced an issue with PDF downloads across HotDoc services such as Forms, Bulk billing consent and Recalls writing back to your clinical software. We are currently looking to a resolution and will provide an update shortly.
- monitoring Jan 18, 2024, 02:39 AM UTC
A fix has been implemented and we are monitoring the results. We will batch re-try all affected write backs over the next hour and monitor from here.
- resolved Jan 18, 2024, 04:41 AM UTC
This incident has been resolved and all affected write backs have been retried successfully.