HotDoc incident

Service Disruption - HotDoc Sidebar

Minor Resolved View vendor source →

HotDoc experienced a minor incident on April 22, 2024 affecting Sidebar, lasting 8d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 05:37 AM UTC
Resolved
Apr 30, 2024, 10:09 PM UTC
Duration
8d 16h
Detected by Pingoru
Apr 22, 2024, 05:37 AM UTC

Affected components

Sidebar

Update timeline

  1. investigating Apr 22, 2024, 05:37 AM UTC

    At 2pm today we identified a small percentage of HotDoc Customers who, following a Sidebar update, can no longer open the Sidebar. Our team are currently working to identify the cause of this disruption so that they can implement a solution.

  2. identified Apr 22, 2024, 07:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 23, 2024, 02:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2024, 10:09 PM UTC

    This incident has been resolved.