HotDoc experienced a minor incident on April 30, 2024 affecting Dashboard, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- identified Apr 30, 2024, 10:36 PM UTC
We are experiencing an issue with PDF downloads across HotDoc services. This affects Recall letter downloads and Forms and Bulk billing consent PDFs written back to your clinical software.
- monitoring Apr 30, 2024, 10:48 PM UTC
We experienced an issue with PDF downloads across HotDoc services from 11pm on 30/4/24 until 8:45am on 1/5/24. This affected Recall letter downloads and Forms and Bulk billing consent PDFs being written back to your clinical software. We have put a resolution in place and all failed PDF generation is being retried.
- resolved May 01, 2024, 12:00 AM UTC
This incident has been resolved.