HotDoc incident

Processing Delay for Specialist Bookings

Minor Resolved View vendor source →

HotDoc experienced a minor incident on May 15, 2024 affecting hotdoc.com.au, lasting 17h 33m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 05:32 AM UTC
Resolved
May 15, 2024, 11:06 PM UTC
Duration
17h 33m
Detected by Pingoru
May 15, 2024, 05:32 AM UTC

Affected components

hotdoc.com.au

Update timeline

  1. identified May 15, 2024, 05:32 AM UTC

    We have identified a processing delay for Specialist bookings. Currently we are seeing a delay of up to 3 hours. We are working with Genie Solutions to investigate this issue. We will update with further information soon.

  2. resolved May 15, 2024, 11:06 PM UTC

    Thank you for your patience while we resolve this issue. We have been able to work with Genie and can now confirm that processing delay has been resolved.