HotDoc experienced a minor incident on June 7, 2024 affecting hotdoc.com.au, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.au
Update timeline
- identified Jun 07, 2024, 03:58 AM UTC
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.
- resolved Jun 07, 2024, 05:29 AM UTC
Thank you for your patience while we resolve this issue. We have been able to work with Genie and can now confirm that processing delay has been resolved. Online bookings for all Genie clinics have now been re-enabled.