HotDoc experienced a minor incident on June 11, 2024 affecting hotdoc.com.au, lasting 21h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2024, 02:15 AM UTC
We have identified a issue that impacting the processing of payments for customer using Pin Payments. This is impacting: Capturing pre-authorisation, Release of funds and refund processing. We have identified that this impacts requests that have been put through since 9am 10th June. Our product development team are currently implementing a solution to fix the issue. We will provide further updates in the next 2 hours.
- monitoring Jun 11, 2024, 04:10 AM UTC
We have implemented a fix for the issue present and are now processing requests have been "pending". Processing backlog is nearing cleared. We will provide an update in the next 2 hours.
- resolved Jun 11, 2024, 11:24 PM UTC
All delayed processing requests have now been processed. If you are still experiencing any issues, please contact our Support team.