HotDoc experienced a minor incident on July 8, 2024 affecting hotdoc.com.au, lasting 20h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2024, 02:54 AM UTC
Genie have identified a latency issue for Genie Solutions customers, resulting in a 4 hour processing delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.
- monitoring Jul 08, 2024, 07:57 AM UTC
Genie have implemented a fix for the issue and awaiting processing backlogs to clear. At this stage we expect the delays to be processed overnight. We will follow up with further updates at 9:30 am AEST.
- resolved Jul 08, 2024, 11:46 PM UTC
All processing backlogs are now cleared. Any Genie clinics that had online bookings temporarily disabled will now be re-enabled.