HotDoc experienced a minor incident on August 6, 2024, lasting 23h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 06, 2024, 12:04 AM UTC
An issue has been identified with the API for integration between Core Practice and HotDoc. Customers using HotDoc are experiencing trouble confirming appointment requests. Our Product team is currently working with the team are Core Practice to resolve this issue. While we resolve this issue, bookings for Core Practice customers will be temporarily disabled.
- resolved Aug 06, 2024, 11:57 PM UTC
This has now been resolved and all Core Practice clinic have been restored online.