Procure Wizard EDI Invoice Processing

Update timeline

1. investigating Oct 21, 2026, 11:05 AM UTC

   Dear Customers and Suppliers, The transmission of EDI invoices has been paused while we investigate the cause of a larger than usual volume of Orphaned Invoices (where invoices are not being matched to orders) for certain suppliers. Once the cause of this issue has been identified and remedied we will unpause the process. At this moment there is no requirement to resend any invoices and new invoices can continue to send as normal, all EDI invoices will be queued and once the process is unpaused the invoice will be processed. If you have a larger volume of orphaned invoices than usual or have any further questions please reach out to the support team. This does not have any impact on the transmission of any orders which will continue to be delivered as normal. Kind Regards, Procure Wizard Support Team

2. investigating Oct 22, 2026, 03:27 PM UTC

   Dear Suppliers and Customers, We are continuing to investigate the increased volume of Orphaned Invoices on Procure Wizard. The increase in orphans appear to be a result of invoices being duplicated during the transmission process, all duplicates are being held in the Orphaned section with no orphan errors. At this moment our recommendation is not to manually process any orphaned invoices until further notice, all duplicated orphans will be removed from the by our development team. We have turned on the EDI connection again for testing purposes and to allow valid invoices to be loaded to the system and matched to corresponding orders. This process may be paused again tomorrow but we will provide advance here and any further updates will be posted here, if you have any queries please reach out to the support team via the digital assistant Kind Regards, Procure Wizard Support Team.

3. investigating Oct 23, 2026, 09:27 AM UTC

   Dear Suppliers and Customers. We have cleared down the duplicate invoices that were being held in Orphan Invoices with no Orphan Error. We are continuing to work towards identifying the route cause of the issue and preventing it from occuring again. We have a script in place which will allow us to regularly clear any further duplications from Orphans if this is needed. For now, if you do notice any new Orphaned Invoices with No Errors, do not process by Clicking the Disk Icon, we will remove these from the system. If you have any questions please reach out to the support team via the in product digital assistant and we will be able to assist. Kind Regards, Procure Wizard Support Team