Is Hospitality down?

CCM is currently offline Please be advised that CCM is currently offline Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will not be received through CCM while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We will update further upon further information.

CCM is currently offline Please be advised that CCM is currently offline Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will not be received through CCM while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We sincerely apologies for the disruption to the CCM Service; our teams are working hard to restore the connection.

We are working hard to restore CCM, and we appreciate your patience. Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will not be received through CCM while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. We will update further upon further information.

Please be advised that CCM restoration is in progress Affected Service: CCM Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October will now begin to process. If you entered bookings manually into your PMS, as previously advised, this may create duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. Inventory updates have also started to sync automatically. This may also take some time to complete. Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. CCM is starting to come back online, and we will send a further update when it is fully available.

Please be advised that CCM is now fully operational Affected Service: CCM Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October have now been processed to the PMS. If you entered bookings manually, as previously advised, this may have created duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. If any bookings made through a channel connected to CCM have not processed into the PMS, please enter them manually. Record the OTA reference in the field within the booking page where it would normally feed into. Inventory updates synchronisation has been completed. We apologise for any inconvenience caused and thank you for your patience while the team resolved this issue.

Please be advised that Extended Channels is temporarily unavailable for mapping / adding connections. Summary Extended Channels temporarily unavailable Affected Service: Guestline Distribution Extended Channels Recommended Action No action is required at this point in time, as the API services are fully operational and unaffected. This includes ARI bookings, and other services operating through our APIs. Bitte beachten Sie, dass „Extended Channels“ vorübergehend nicht für die Zuordnung bzw. das Hinzufügen von Verbindungen verfügbar ist. Zusammenfassung Extended Channels vorübergehend nicht verfügbar Betroffener Dienst: Guestline Distribution Extended Channels Empfohlene Maßnahme Derzeit sind keine Maßnahmen erforderlich, da die API-Dienste voll funktionsfähig und nicht betroffen sind. Dies gilt auch für ARI-Buchungen und andere Dienste, die über unsere APIs betrieben werden.

Please be advised that Extended Channels is offline Affected Service: Guestline Distribution Extended Channels Recommended Action Online travel agency (OTA) reservations will not be received through the Extended Channels while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We will update further upon further information. Bitte beachten Sie, dass „Extended Channels“ derzeit nicht verfügbar ist. Betroffener Dienst: Guestline Distribution Extended Channels Empfohlene Maßnahme Buchungen über Online-Reisebüros (OTAs) werden über die erweiterten Kanäle nicht entgegengenommen, solange die Plattform offline ist. Während des Ausfalls empfehlen wir, sich direkt an die jeweiligen OTA-Plattformen zu wenden, um Buchungen einzusehen bzw. zu verwalten. Da die Verfügbarkeiten nicht zwischen den OTA-Plattformen synchronisiert werden, kann es zu Überbuchungen kommen. Wir werden weitere Informationen veröffentlichen, sobald diese vorliegen.

Please be advised that Extended Channels is offline Affected Service: Guestline Distribution Extended Channels Recommended Action Online travel agency (OTA) reservations will not be received through the Extended Channels while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We sincerely apologies for the disruption to the Extended Channels; our teams are working hard to restore the connection. Bitte beachten Sie, dass „Extended Channels“ derzeit nicht verfügbar ist. Betroffener Dienst: Guestline Distribution Extended Channels Empfohlene Maßnahme Buchungen über Online-Reisebüros (OTAs) werden über die erweiterten Kanäle nicht entgegengenommen, solange die Plattform offline ist. Während des Ausfalls empfehlen wir, sich direkt an die jeweiligen OTA-Plattformen zu wenden, um Buchungen einzusehen bzw. zu verwalten. Da die Verfügbarkeiten nicht zwischen den OTA-Plattformen synchronisiert werden, kann es zu Überbuchungen kommen. Wir entschuldigen uns aufrichtig für die Störungen bei den Extended Channels; unsere Teams arbeiten mit Hochdruck daran, die Verbindung wiederherzustellen.

We are working hard to restore Extended Channels, and we appreciate your patience. Please see below for what to expect once Extended Channels is fully restored. Affected Service: Guestline Distribution Extended Channels What to expect when Extended Channels is fully restored Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October will begin processing into your PMS. Processing may take some time, so please be patient. If you entered bookings manually, as previously advised, this may have created duplicates. If it applies to you, please cancel the manually entered bookings. Inventory updates will sync automatically. This may also take some time to complete. Recommended action Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. We will update further upon further information. Wir arbeiten mit Hochdruck daran, „Extended Channels“ wiederherzustellen, und bedanken uns für Ihre Geduld. Nachstehend erfahren Sie, was Sie erwarten können, sobald „Extended Channels“ vollständig wiederhergestellt ist. Betroffener Service: Guestline Distribution Extended Channels Was Sie erwarten können, wenn „Extended Channels“ wieder vollständig verfügbar ist Alle neuen, geänderten oder stornierten Buchungen über Online-Reisebüros (OTAs), die seit dem 28. Oktober um 15:40 Uhr (UTC) vorgenommen wurden, werden nun in Ihr PMS übernommen. Die Verarbeitung kann einige Zeit in Anspruch nehmen, bitte haben Sie daher etwas Geduld. Falls Sie Buchungen, wie zuvor empfohlen, manuell eingegeben haben, sind möglicherweise Duplikate entstanden. Sollte dies bei Ihnen der Fall sein, stornieren Sie bitte die manuell eingegebenen Buchungen. Bestandsaktualisierungen werden automatisch synchronisiert. Auch dies kann einige Zeit in Anspruch nehmen. Empfohlene Maßnahme: Bitte führen Sie keine eigene Neusynchronisierung durch. Dies beschleunigt den Vorgang nicht, sondern vergrößert den Rückstand und führt zu weiteren Verzögerungen. Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wir werden Sie bei weiteren Informationen auf dem Laufenden halten.

Please be advised that Extended Channels restoration is in progress Affected Service: Guestline Distribution Extended Channels Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October will now begin processing to the PMS. If you entered bookings manually, as previously advised, this may create duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. Inventory updates have also started to sync automatically. This may also take some time to complete. Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. Extended Channels is starting to come back online, and we will send a further update when it is fully available. Bitte beachten Sie, dass die Wiederherstellung der „Extended Channels“ derzeit im Gange ist. Betroffener Service: Guestline Distribution Extended Channels Empfohlene Maßnahme Alle neuen, geänderten oder stornierten Buchungen über Online-Reisebüros (OTAs), die seit dem 28. Oktober um 15:40 Uhr (UTC) vorgenommen wurden, werden nun in Ihr PMS übernommen. Die Verarbeitung kann einige Zeit in Anspruch nehmen, bitte haben Sie daher etwas Geduld. Falls Sie Buchungen, wie zuvor empfohlen, manuell eingegeben haben, sind möglicherweise Duplikate entstanden. Sollte dies bei Ihnen der Fall sein, stornieren Sie bitte die manuell eingegebenen Buchungen. Bestandsaktualisierungen werden automatisch synchronisiert. Auch dies kann einige Zeit in Anspruch nehmen. Bitte führen Sie keine eigene Neusynchronisierung durch. Dies beschleunigt den Vorgang nicht, sondern vergrößert den Rückstau und führt zu längeren Verzögerungen. Wir entschuldigen uns für die Unannehmlichkeiten. „Extended Channels“ wird nach und nach wieder online geschaltet, und wir werden Sie erneut informieren, sobald der Dienst wieder vollständig verfügbar ist.

Please be advised that Extended Channels is now fully operational Affected Service: Guestline Distribution Extended Channels Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October have now been processed to the PMS. If you entered bookings manually, as previously advised, this may have created duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. If any bookings made through a channel connected to Extended Channels have not processed into the PMS, please enter them manually. Record the OTA reference in the CRS Ref 1 field on the main tab of the booking. Inventory updates synchronisation has been completed. We apologise for any inconvenience caused and thank you for your patience while the team resolved this issue. Bitte beachten Sie, dass „Extended Channels“ nun voll funktionsfähig ist. Betroffener Service: Guestline Distribution Extended Channels Empfohlene Maßnahme Alle neuen, geänderten oder stornierten Buchungen über Online-Reisebüros (OTA), die seit dem 28. Oktober um 15:40 Uhr (UTC) vorgenommen wurden, sind nun im PMS verarbeitet worden. Falls Sie Buchungen wie zuvor empfohlen manuell eingegeben haben, kann es zu Doppelbuchungen gekommen sein. Sollte dies bei Ihnen der Fall sein, stornieren Sie bitte die manuell eingegebenen Buchungen. Die Verarbeitung kann einige Zeit in Anspruch nehmen, wir bitten daher um Geduld. Sollten Buchungen, die über einen mit „Extended Channels“ verbundenen Kanal getätigt wurden, noch nicht in das PMS übernommen worden sein, geben Sie diese bitte manuell ein. Tragen Sie die OTA-Referenz in das Feld „CRS Ref 1“ auf der Hauptregisterkarte der Buchung ein. Die Synchronisierungen zur Aktualisierung des Bestands sind abgeschlossen. Wir entschuldigen uns für etwaige Unannehmlichkeiten und bedanken uns für Ihre Geduld, während unser Team dieses Problem behoben hat.

Investigating: EPOS / Guestline Integration We are currently aware of an issue affecting the EPOS and Guestline integration for a small number of customers. Our technical teams have identified the problem and are actively working towards a resolution as a priority. While the impact is currently limited to a subset of customers, we understand the importance of this integration and are treating the issue with urgency. Our teams are monitoring the situation closely and working to restore normal service as quickly as possible for those affected. We will provide a further update as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

Resolved: EPOS / Guestline Integration We have identified the root cause of the issue affecting the EPOS and Guestline integration. A fix has now been successfully applied to all affected customers, and services should be operating as normal. Thank you for your patience while we investigated and resolved this issue. If you continue to experience any problems, please contact our Support Team.

Dear Customer, We want to inform you that some customers may currently be experiencing difficulties logging into or navigating Access Evo. Our team has identified this as a high-priority issue and is actively working to resolve it. At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly. We will provide our next update in 30 minutes or sooner if a resolution is reached. Please continue to monitor this page for further updates. Thank you for your understanding. Your Access Team

Dear Customer, We are aware of an issue affecting some customers who are connecting to Evo, including problems navigating within Evo and logging in. We apologise for the disruption this is causing. Some customers have recovered without any direct action from Access. For those still affected, our technical engineers are working on this as a priority, alongside our infrastructure teams. We know how important uninterrupted access is to your work. We will share further updates as soon as we have them. Thank you for your patience and understanding. Your Access Team

Dear Customer, We have an update on the issue affecting some customers connecting to Evo, including problems navigating within Evo and logging in. The customers we have confirmed as affected so far are using Fortinet firewalls. We believe this issue is linked to these firewalls. The firewall is not owned or managed by Access, so please liaise with Fortinet or your firewall vendor to apply a resolution. We apologise for the disruption and will continue to share further updates as soon as we have them. Thank you for your patience and understanding. Your Access Team

Dear Customer, The issue affecting some customers connecting to Evo, including problems navigating within Evo and logging in, is now closed. If you are still having issues, we believe the issue is linked to customers using Fortinet firewalls. The firewall is not owned or managed by Access, so please liaise with Fortinet or your firewall vendor to apply a resolution. We apologise for the disruption this caused. Thank you for your patience and understanding. Your Access Team

Summary We have been made aware of an issue affecting Digital Assistant in Rezlynx in-product. This means Digital Assistant is not displaying for users in Rezlynx at this time. Guestline HOME and Newbridge are not affected. Affected Service: Guestline Rezlynx (in-product Digital Assistant) Recommended Action We are investigating the issue and working to restore Digital Assistant as soon as possible. We will provide an update once we have more information. Zusammenfassung Wir wurden auf ein Problem aufmerksam gemacht, das den Digital Assistant im Rezlynx-Produkt betrifft. Das bedeutet, dass der Digital Assistant derzeit für Nutzer in Rezlynx nicht angezeigt wird. Guestline HOME und Newbridge sind davon nicht betroffen. Betroffener Service: Guestline Rezlynx (Digital Assistant im Produkt) Empfohlene Maßnahmen Wir untersuchen das Problem und arbeiten daran, den Digital Assistant so schnell wie möglich wiederherzustellen. Wir werden ein Update geben, sobald wir weitere Informationen haben.

[Update] Summary The issue affecting Digital Assistant in Rezlynx in-product has been resolved. Digital Assistant is displaying for users in Rezlynx again. Affected Service Guestline Rezlynx (Digital Assistant in-product) Recommended Action No further action is required. We are continuing to monitor Digital Assistant in Rezlynx and will raise a new notice if the issue returns. [Update] Zusammenfassung Das Problem, das den Digital Assistant in Rezlynx im Produkt betraf, wurde behoben. Der Digital Assistant wird jetzt wieder für Benutzer in Rezlynx angezeigt. Betroffener Service Guestline Rezlynx (Digital Assistant im Produkt) Empfohlene Aktion Es sind keine weiteren Maßnahmen erforderlich. Wir überwachen weiterhin den Digital Assistant in Rezlynx und werden eine neue Mitteilung veröffentlichen, falls das Problem erneut auftritt.