Hospitality incident

Rotaready - not able to sign off Rotas

Resolved after 3 hours 47 minutes, affecting Rotaready, on October 19, 2026.

identified Oct 19, 2026, 09:04 AM UTC

Our technical team have found the issue and a fix has been applied and rota events are being updated. We expect the backlog of sign offs to be processed in the next 30 minutes.

Started
Oct 19, 2026, 08:09 AM UTC
Resolved
Oct 19, 2026, 11:56 AM UTC
Duration
3h 47m
Detected by Pingoru
Oct 19, 2026, 08:09 AM UTC

Affected components

Rotaready

Update timeline

  1. investigating Oct 19, 2026, 08:09 AM UTC

    We are aware of an issue that is impacting the sign off of Rotas. Customers are signing off rotas and the rota is not showing as signed off. This is being treated as a high priority by our technical team.

  2. identified Oct 19, 2026, 09:04 AM UTC

    Our technical team have found the issue and a fix has been applied and rota events are being updated. We expect the backlog of sign offs to be processed in the next 30 minutes.

  3. resolved Oct 19, 2026, 11:56 AM UTC

    Rota sign of backlog has now completed and customers sign offs will now show.

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