Horizon3.ai incident

The issue is now resolved.

Minor Resolved

Horizon3.ai experienced a minor incident on March 20, 2026 affecting Portal - US, lasting 6d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 10:15 PM UTC
Resolved
Mar 26, 2026, 11:53 PM UTC
Duration
6d 1h
Detected by Pingoru
Mar 20, 2026, 10:15 PM UTC

Affected components

Portal - US

Update timeline

  1. identified Mar 20, 2026, 10:15 PM UTC

    External pentests with the "Get IP before starting pentest" option enabled have been prevented from starting since 3/13. Issue identified, and in-progress to resolving. External pentests that were impacted will automatically execute once resolved

  2. monitoring Mar 21, 2026, 12:14 AM UTC

    New pentests starting in paused state are now able to be resumed. We are working to ensure those which have already started as paused are corrected to allow for resumption.

  3. investigating Mar 26, 2026, 11:12 PM UTC

    We are investigating an outage with our US portal.

  4. resolved Mar 26, 2026, 11:53 PM UTC

    The issue is now resolved.