Horizon3.ai incident
The issue is now resolved. All pending provision operations have been completed with no failures.
Resolved after 9 hours 43 minutes, affecting Portal - US, on October 23, 2026.
The issue is now resolved. All pending provision operations have been completed with no failures.
Affected components
Update timeline
- identified Oct 23, 2026, 07:15 PM UTC
We’re investigating an issue that is preventing new ops from provisioning in our US Region. The issue is related to a limit at our cloud provider. There is no data loss, and affected ops can be recovered. We’ve requested a limit increase. Once that is in place, we’ll retry provisioning an provide another update.
- monitoring Oct 23, 2026, 09:53 PM UTC
The cause of US Op Provisioning degradation has been found to be a soft-limit in our cloud provider. Support has increased the associated limits and provision workflows are proceeding as normal. This notice will remain in a "Monitoring" state until all queued operations make their way through the system.
- resolved Oct 24, 2026, 04:58 AM UTC
The issue is now resolved. All pending provision operations have been completed with no failures.
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