Hologram incident

Some new G3 SIM Activations might be unable to establish data sessions

Minor Resolved View vendor source →

Hologram experienced a minor incident on May 9, 2025 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 08:33 PM UTC
Resolved
May 13, 2025, 12:06 PM UTC
Duration
3d 15h
Detected by Pingoru
May 09, 2025, 08:33 PM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated

Update timeline

  1. investigating May 09, 2025, 08:33 PM UTC

    We’re currently investigating an issue affecting new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

  2. identified May 10, 2025, 02:25 AM UTC

    We’ve identified the issue impacting new G3 SIM activations (ICCIDs starting with 89464*) where some SIMs were unable to establish data sessions. A temporary fix has been implemented. Impacted SIMs should now be able to open data sessions; however, there may still be a delay of a few hours after activation before full connectivity is established. This only affects a subset of new G3 activations — not all are impacted. Our team will continue working over the weekend to identify and implement a permanent fix. We appreciate your patience and will provide further updates as progress is made.

  3. resolved May 13, 2025, 12:06 PM UTC

    The issue affecting new G3 activations has been resolved.