Hologram experienced a minor incident on May 20, 2025 affecting SIM Card Administrative Operations, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
SIM Card Administrative Operations
Update timeline
- investigating May 20, 2025, 08:15 PM UTC
We are investigating instability over a connection to our G2 carrier partner which is causing intermittent delays in the processing of SIM Card Administrative Operations, and the delivery of device-terminated SMS sent from the Hologram Dashboard.
- resolved May 20, 2025, 11:16 PM UTC
The instability has resolved, SIM Card Administrative Operations and Dashboard-originated SMS are processing as normal for SIMs with G2 profiles.