Hightouch incident

Delay in syncs runs with Interval schedule type

Minor Resolved View vendor source →

Hightouch experienced a minor incident on May 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 06:12 PM UTC
Resolved
May 28, 2025, 10:00 AM UTC
Duration
—
Detected by Pingoru
May 28, 2025, 06:12 PM UTC

Update timeline

  1. resolved May 28, 2025, 06:12 PM UTC

    We’ve identified and resolved an issue affecting syncs scheduled using the Interval schedule type. Syncs set to run between 5:59 AM and 6:56 AM EDT were not triggered as expected until 6:56 AM EDT. Sync operations have since returned to normal. Thank you for your patience and understanding.