Hightouch experienced a minor incident on July 10, 2024 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)
Update timeline
- identified Jul 10, 2024, 10:33 PM UTC
We identified an issue causing fatal errors for a subset of syncs in all regions. We are working on restoring normal performance.
- monitoring Jul 10, 2024, 11:00 PM UTC
A fix has been implemented and we are monitoring sync health and latency.
- resolved Jul 10, 2024, 11:21 PM UTC
This incident has been resolved. Users with affected syncs can rerun failed syncs.