Hightouch experienced a minor incident on July 22, 2024 affecting AWS us-east-1 (N. Virginia), lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 02:16 PM UTC
Reverse ETL syncs on AWS us-east-1 are currently delayed, expect some syncs to be in "Queued" status for a while.
- investigating Jul 22, 2024, 03:54 PM UTC
We are continuing to investigate this issue. In the meantime, syncs are continuing to run but some syncs are experiencing a delay of ~60-90 minutes.
- identified Jul 22, 2024, 04:55 PM UTC
We have identified the issue and are working to resolve this as quickly as we can. Syncs are continuing to run but some seeing delays now ~2-3 hrs. We do apologize for this inconvenience and will keep you posted as things progress.
- monitoring Jul 22, 2024, 05:21 PM UTC
We have added a performance optimization to more efficiently queue syncs. All queued syncs should be running within the next 20-30 mins.
- monitoring Jul 22, 2024, 05:44 PM UTC
All syncs should be run as scheduled. We're continuing to monitor the system performance.
- resolved Jul 22, 2024, 06:41 PM UTC
This incident has now been resolved. Syncs are running on schedule as expected.