Hightouch incident

Intermittent slowness on the web app

Minor Resolved View vendor source →

Hightouch experienced a minor incident on July 24, 2024 affecting Reverse ETL and Customer Studio and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 03:22 PM UTC
Resolved
Jul 24, 2024, 04:13 PM UTC
Duration
51m
Detected by Pingoru
Jul 24, 2024, 03:22 PM UTC

Affected components

Reverse ETLCustomer StudioIntelligence

Update timeline

  1. investigating Jul 24, 2024, 03:22 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 24, 2024, 03:57 PM UTC

    A subset of syncs scheduled to run during this time may have been delayed. All scheduled syncs should now running as expected. We are continuing to investigate app slowness.

  3. monitoring Jul 24, 2024, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2024, 04:13 PM UTC

    This incident has been resolved.