Hightouch experienced a minor incident on August 22, 2024 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2024, 04:01 PM UTC
We are investigating an issue impacting a subset of syncs causing them to fail with error: A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". We do not believe any resync is required and these errors should resolve shortly.
- resolved Aug 22, 2024, 04:26 PM UTC
From 8:33 AM ET to 9:06 AM ET a subset of syncs from Snowflake failed with a misleading error: "A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". Please do not perform any resync, we are addressing the incorrect messaging and all sync failures have been resolved. Syncs that failed this way will either re-run normally on their next scheduled time or can be manually rerun.