Hightouch experienced a minor incident on October 17, 2024 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)
Update timeline
- investigating Oct 17, 2024, 11:15 PM UTC
We are currently seeing delays in new syncs being scheduled and are investigating.
- resolved Oct 17, 2024, 11:27 PM UTC
We have identified and fix the issue, and syncs are running normally again. Syncs that were delayed will be running shortly.