Hightouch incident

Intermittent sync failures in GCP us-east4

Notice Resolved View vendor source →

Hightouch experienced a notice incident on October 25, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 12:54 AM UTC
Resolved
Oct 24, 2024, 11:26 PM UTC
Duration
—
Detected by Pingoru
Oct 25, 2024, 12:54 AM UTC

Update timeline

  1. resolved Oct 25, 2024, 12:54 AM UTC

    Some customers with workspaces in the GCP us-east4 region may have experienced sync failures due to a temporary permissions error. This issue occurred between October 24, 23:26 UTC and October 25, 00:22 UTC. The error has been resolved, and impacted syncs will automatically recover on their next scheduled run. No further action is required.