Hightouch incident

Logged out of app

Minor Resolved View vendor source →

Hightouch experienced a minor incident on May 7, 2025 affecting Reverse ETL and Customer Studio and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 05:46 PM UTC
Resolved
May 07, 2025, 06:19 PM UTC
Duration
32m
Detected by Pingoru
May 07, 2025, 05:46 PM UTC

Affected components

Reverse ETLCustomer StudioIntelligence

Update timeline

  1. investigating May 07, 2025, 05:46 PM UTC

    We are investigating reports of users being logged out of the app.

  2. monitoring May 07, 2025, 06:04 PM UTC

    A fix has been rolled out and we are continuing to monitor.

  3. resolved May 07, 2025, 06:19 PM UTC

    This issue should now be resolved. All users should now be able to log in to the Hightouch app.