Hightouch incident

Intermittent delay for event delivery to customer warehouses

Minor Resolved View vendor source →

Hightouch experienced a minor incident on August 8, 2025, lasting 11h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 08:00 AM UTC
Resolved
Aug 08, 2025, 07:50 PM UTC
Duration
11h 50m
Detected by Pingoru
Aug 08, 2025, 08:00 AM UTC

Update timeline

  1. resolved Aug 11, 2025, 10:02 PM UTC

    A small percentage of event syncs to customer warehouses failed starting on Friday Aug 8 at 8:22 AM UTC. The issue was resolved on Monday Aug 11th at 7:50 PM UTC. Events were not lost and were delivered in the next scheduled sync.