Higher Logic Outage History

Higher Logic is up right now

Higher Logic had 8 outages in the last 2 years totaling 88h 38m of downtime — averaging 0.3 incidents per month.

There were 8 Higher Logic outages since July 1, 2025 totaling 88h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.higherlogic.com

Minor May 22, 2026

OC Workspace is currently down

Detected by Pingoru
May 22, 2026, 01:22 PM UTC
Resolved
May 22, 2026, 07:41 PM UTC
Duration
6h 18m
Affected: Community
Timeline · 3 updates
  1. investigating May 22, 2026, 01:22 PM UTC

    THIS PERTAINS TO WORKSPACE ONLY OC Workspace is currently down, and no service is available at this time. Our team is actively investigating the issue and working to restore service as quickly as possible. We understand this is disruptive and apologize for the inconvenience. We will share another update as soon as more information is available. Thank you for your patience.

  2. monitoring May 22, 2026, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 22, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 27, 2026

Performance issues for some customers in Higher Logic Thrive Marketing Professional (Informz)

Detected by Pingoru
Apr 27, 2026, 12:21 PM UTC
Resolved
Apr 27, 2026, 04:28 PM UTC
Duration
4h 7m
Affected: Marketing Professional (Informz)
Timeline · 4 updates
  1. investigating Apr 27, 2026, 12:21 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 27, 2026, 01:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 02:51 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 27, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Performance issues in Higher Logic Thrive Enterprise (Real Magnet)

Detected by Pingoru
Apr 17, 2026, 08:11 PM UTC
Resolved
Apr 20, 2026, 01:01 PM UTC
Duration
2d 16h
Affected: Marketing Enterprise (Real Magnet)
Timeline · 3 updates
  1. investigating Apr 17, 2026, 08:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 17, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 01:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 9, 2026

HLT Marketing Enterprise (Real Magnet) partial sending issue

Detected by Pingoru
Jan 09, 2026, 05:19 PM UTC
Resolved
Jan 09, 2026, 08:06 PM UTC
Duration
2h 46m
Affected: Marketing Enterprise (Real Magnet)
Timeline · 3 updates
  1. investigating Jan 09, 2026, 05:19 PM UTC

    We are investigating reports of messages being sent however they are showing not delivered to all members of the group.

  2. monitoring Jan 09, 2026, 07:10 PM UTC

    The issue has been identified and a fix implemented. For customers who submitted a ticket, our support team will be in touch regarding next steps.

  3. resolved Jan 09, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Issues affecting Online Community UI, Outgoing Emails, and Marketing Automation Integrations

Detected by Pingoru
Oct 20, 2025, 03:45 PM UTC
Resolved
Oct 20, 2025, 10:03 PM UTC
Duration
6h 17m
Affected: CommunityMarketing Enterprise (Real Magnet)Marketing Professional (Informz)
Timeline · 4 updates
  1. investigating Oct 20, 2025, 03:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 08:39 PM UTC

    Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing. Once queues normalize, we will re-drive any affected messages. Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.

  4. resolved Oct 20, 2025, 10:03 PM UTC

    All outstanding issues have been resolved.

Read the full incident report →

Major August 27, 2025

HLT Marketing Professional (Informz) error message

Detected by Pingoru
Aug 27, 2025, 06:38 PM UTC
Resolved
Aug 27, 2025, 07:38 PM UTC
Duration
59m
Affected: Marketing Professional (Informz)
Timeline · 3 updates
  1. investigating Aug 27, 2025, 06:38 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 27, 2025, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →