Higher Logic had 25 outages in the last 2 years totaling 119h 22m of downtime — averaging 1 incident per month.
There were 25 Higher Logic outages since May 22, 2024 totaling 119h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of messages being sent however they are showing not delivered to all members of the group.
The issue has been identified and a fix implemented. For customers who submitted a ticket, our support team will be in touch regarding next steps.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing. Once queues normalize, we will re-drive any affected messages. Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.
All outstanding issues have been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue and will provide an update as soon as additional information is available.
The server error has been corrected and the issue has been resolved. Any messages showing they went to 0 contacts will need to be copied and resent.
**Root Cause:** We did a major version upgrade to our Mailer servers during our Q1 Quarterly Maintenance cycle. During the final steps of this process, we missed a key step in our documented procedure. This left the mailer services running on a temporary license which expired on 03/7/2025. **Corrective Actions:** We are doing additional training and adding a peer review step into the process.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some sites were showing a server error when trying to access
**What Happened** On Saturday nights, we run a full reindex operation on each database before the Full backups run against our databases. During the reindex operation, our application servers started having issues connecting to the databases. **Root Cause** A recent change in the application stack caused a significantly higher rate of log entries to a system Log table. Due to the increased size of this table, the reindex process locked that table for a significant amount of time. In turn, this caused issues for all OC application servers connecting to the databases. **Corrective Actions** * A code change has been released to production to fix the uncontrolled growth of the log table. * Enhance monitors that will alert when unexpected growth conditions happen on key system Log tables.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and this issue is resolved. Thank you for your patience.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigation this issue and will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an issue specific to SSO using OAuth through Higher Logic Online Community. We have identified the problem and are working to implement a fix.
We have implemented a fix for the OAuth SSO too many redirects issues and are monitoring to make sure there are not further issues.
This incident has been fully resolved. For any impacted customers, we will be able to provide a root cause analysis (RCA) in the next 3 business days. We will use your existing support ticket to provide that information.
Some customers are experiencing various issues in our Marketing Professional (Informz) platform. Our Engineering team has been alerted and they are actively looking into the matter. For updates on the progress of this issue, we will be posting notices on our status page. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.
Our Engineering team continues to investigate the recent issues and the inability to use the platform. We will continue to post updates on this status page. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.
This issue has been resolved.
Routine maintenance of firmware on a network routing appliance, on June 8th at 11AM EDT, caused the Informz iMIS bridges \(IPSec Tunnels\) to lose connections. While working to resolve this issue, network connectivity issues resulted in outages to other Informz systems. As a result of this issue, we have taken the following corrected actions: * Updated maintenance procedure for these appliances to include additional, detailed instructions on how to verify each appliance is operating correctly. * Implemented increased monitoring of the Informz iMIS bridges to identify connection issues. * Implemented improved monitoring for network connectivity If you were impacted and would like a more detailed root cause analysis, please contact our support team at [[email protected]](mailto:[email protected])
A subset of customers are experiencing a delay in campaigns deploying and/or sending scheduled messages. At this time, we recommend you refrain from making changes to your campaign or scheduled messages as it will deploy as soon as things have caught up. Our Engineering team is investigating this issue and we'll provide an update as soon as we can. For updates on the progress of this issue, we will be posting regular updates on our status page at status.higherlogic.com. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.
We thank you for your patience. This issue has been resolved.
Our Engineering team is investigating an issue where users are unable to log into the Real Magnet system. We will provide an update here within the next 30 minutes.
We have identified the issue and are working to resolve it. We will provide an update here within the next 30 minutes
Our Engineering team has resolved the login issue for all customer.