Hexure Outage History

Started Jul 08, 2026, 01:45 PM UTC· resolved Jul 08, 2026, 02:00 PM UTC

1. monitoring Jul 08, 2026, 01:45 PM UTC

   **Service Advisory : Firelight UAT restart at 9:45 AM ET** Today at 9:45 AM ET we will be performing a restart of the Firelight UAT Environment in order to accommodate an update related to the DTCC changes. Expected downtime is no more than 15 minutes. This update impacts only the UAT Environment. We apologize for any inconvenience this may cause. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

2. monitoring Jul 08, 2026, 02:21 PM UTC

   **Service Advisory : Firelight UAT restart at 9:45 AM ET COMPLETE** The Firelight UAT system restart has been completed and the system is back online and functioning normally. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

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Started Jun 27, 2026, 12:00 PM UTC· resolved Jun 27, 2026, 01:00 PM UTC

1. monitoring Jun 27, 2026, 12:00 PM UTC

   **Maintenance Window for FireLight Production** On Saturday June 27 we will be performing maintenance on the F5 Firewall to update the OS. Updates to Production will begin at 6:00 AM MT and should be completed by 7:00 AM MT. While we don't expect any outage of service, we are sending this notification as a precautionary measure. **Note: This maintenance window applies only to the FireLight Production Environment.** **Maintenance Window** Start: June 27, 2026 at 6:00 AM MT End: June 27, 2026 at 7:00 AM MT If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

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Started Jun 27, 2026, 12:00 AM UTC· resolved Jun 27, 2026, 11:00 AM UTC

1. monitoring Jun 27, 2026, 12:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 26, 2026, at 11:00 p.m. Eastern ending by June 27, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: June 26, 2026 End: June 27, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

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Started Jun 20, 2026, 03:00 AM UTC· resolved Jun 20, 2026, 11:00 AM UTC

1. monitoring Jun 20, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 19, 2026, at 11:00 p.m. Eastern ending by June 20, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment.** **Maintenance Window** Start: June 19, 2026 End: June 20, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

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Started Jun 06, 2026, 03:00 AM UTC· resolved Jun 06, 2026, 11:00 AM UTC

1. monitoring Jun 06, 2026, 03:00 AM UTC

   Service Advisory: Microsoft Maintenance Window 06/05 - 06/06 (FireLight UAT, Staging and Production) **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 5, 2026, at 11:00 p.m. Eastern ending by June 6, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: June 5, 2026 End: June 6, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started May 30, 2026, 03:00 AM UTC· resolved May 30, 2026, 11:00 AM UTC

1. monitoring May 30, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 29, 2026, at 11:00 p.m. Eastern ending by May 30, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 29, 2026 End: May 30, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started May 23, 2026, 03:00 AM UTC· resolved May 23, 2026, 11:00 AM UTC

1. monitoring May 23, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 22, 2026, at 11:00 p.m. Eastern ending by May 23, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 22, 2026 End: May 23, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started May 16, 2026, 03:00 AM UTC· resolved May 16, 2026, 11:00 AM UTC

1. monitoring May 16, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 15, 2026, at 11:00 p.m. Eastern ending by May 16, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 15, 2026 End: May 16, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started May 12, 2026, 01:30 PM UTC· resolved May 12, 2026, 03:07 PM UTC

1. investigating May 12, 2026, 01:30 PM UTC

   **Service Advisory — FireLight Production** We are aware of an environmental issue on FireLight Production affecting users on the refreshed UI. Impacted users are seeing incorrect branding and are unable to access or submit existing activities. Users on the classic UI are not affected. Our team is actively investigating and working to resolve the issue. We will provide an update as soon as we have more information, including expected time to resolution. We apologize for the disruption and appreciate your patience.

2. resolved May 12, 2026, 03:09 PM UTC

   **Service Advisory — FireLight Production** We have refreshed the cache on our Load Balancer. This has resolved the issues that our users were experiencing with the incorrect branding and inability to access or submit existing activities. We are continuing to investigate the root cause of this issue in order to ensure that we do not experience similar issues in the future. We apologize for the disruption and appreciate your patience.

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Started May 09, 2026, 03:00 AM UTC· resolved May 09, 2026, 11:00 AM UTC

1. monitoring May 09, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 8, 2026, at 11:00 p.m. Eastern ending by May 9, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 8, 2026 End: May 9, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started May 02, 2026, 03:00 AM UTC· resolved May 02, 2026, 11:00 AM UTC

1. monitoring May 02, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting May 1, 2026, at 11:00 p.m. Eastern ending by May 2, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: May 1, 2026 End: May 2, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started Apr 19, 2026, 08:50 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC

No vendor updates were posted for this incident.

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Started Apr 18, 2026, 03:00 AM UTC· resolved Apr 18, 2026, 11:00 AM UTC

1. monitoring Apr 18, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 17, 2026, at 11:00 p.m. Eastern ending by April 18, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: April 17, 2026 End: April 18, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started Apr 15, 2026, 04:00 AM UTC· resolved Apr 15, 2026, 04:30 AM UTC

1. monitoring Apr 14, 2026, 11:30 PM UTC

   ** FireLight 2.46 Off-Cycle Maintenance 04/14/2026 to Begin at 10:00 p.m. MT** We will begin the update for the FireLight v2.46 Off-Cycle Maintenance 04/14/2026  at 10:00 p.m. MT (12:00 A.M. ET) during which time the environments will be offline.

2. monitoring Apr 15, 2026, 04:00 AM UTC

   **FireLight 2.46 Off-Cycle Maintenance 04/14/2026 (UAT, Staging and Production)** On Tuesday, April 14, 2026, we will be performing a maintenance update to the FireLight UAT, Staging and Production environments. This update will  support our rollout of improved telemetry. We’re introducing a new AuthProxy service to route embedded traffic. This improves our ability to monitor, troubleshoot, and proactively address issues, helping ensure a more reliable platform. **We will begin the FireLight 2.46 Off-Cycle Maintenance 04/14/2026 to UAT Staging and Production, starting at 10:00 p.m. MT.** Below is the anticipated timeline for this patch. We will communicate if there are any major delays. **Timeline: Tuesday, April 14, 2026** 10:00 p.m. MT – Begin updates 10:30 a.m. MT – All environments back online We will provide updates on the Trust Center throughout the process and when the maintenance is complete. For questions or assistance, please submit a Jira ticket, and a Hexure team member will assist you.

3. monitoring Apr 15, 2026, 04:00 AM UTC

   **v2.46  Maintenance update Has Begun** The v2.46 off-cycle maintenance update has begun. All environments will be updated and back online at 10:30 PM MT

4. monitoring Apr 15, 2026, 04:20 AM UTC

   **v2.46 off-cycle Maintenance is Complete** FireLight v2.46 off-cycle maintenance has been completed and all environments are back on line. If you experience any issues, please submit a Jira ticket and our support team will respond.

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Started Apr 12, 2026, 03:00 AM UTC· resolved Apr 12, 2026, 11:00 AM UTC

1. monitoring Apr 12, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight UAT Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 11, 2026, at 11:00 p.m. Eastern ending by April 12, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT , Staging and Production Environments.** **Maintenance Window** Start: April 11, 2026 End: April 12, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started Apr 04, 2026, 03:00 AM UTC· resolved Apr 04, 2026, 11:00 AM UTC

1. monitoring Apr 03, 2026, 03:56 PM UTC

   **Microsoft Maintenance Window- Updated** The Microsoft Maintenance Window scheduled for April 3, 2026 - April 4, 2026 will impact FireLight UAT, Staging and Production. this is a correction to the earlier communication that only referenced Production. . During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you.

2. monitoring Apr 04, 2026, 03:00 AM UTC

   **Microsoft Maintenance Window FireLight Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting April 3, 2026, at 11:00 p.m. Eastern ending by April 4, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment only.** **Maintenance Window** Start: April 3, 2026 End: April 4, 2026 During active maintenance, FireLight users in the Production environment may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

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Started Mar 28, 2026, 03:00 AM UTC· resolved Mar 28, 2026, 11:00 AM UTC

1. monitoring Mar 28, 2026, 03:00 AM UTC

   We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting March 27, 2026, at 11:00 p.m. Eastern ending by March 27, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight Production Environment only**. **Maintenance Window** Start: March 27, 2026 End: March 28, 2026 During active maintenance, FireLight users in the Production environment may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure

Read the full incident report →