Service Advisory: IMPORTANT: Scheduled Maintenance Notification | Saturday, October 31

Update timeline

1. monitoring Oct 30, 2026, 07:28 PM UTC

   This is a reminder that Hexure by iCapital will be performing scheduled maintenance on Saturday, October 31, beginning at 9:00 a.m. MDT and concluding at approximately 1:00 p.m. MDT. This maintenance is being performed to upgrade our F5 firewall and is part of our ongoing commitment to security best practices and delivering secure, reliable solutions and services. What This Means During the maintenance window, clients may experience intermittent connectivity issues or brief service interruptions when accessing Hexure-hosted environments. While we expect any disruption to be minimal, we recommend planning accordingly and sharing this information with key stakeholders within your organization. Our Commitment to You Our team will work to complete this maintenance as efficiently as possible and will closely monitor all systems throughout the process. We will make every effort to minimize disruption and ensure services are fully restored as quickly as possible. If you have any questions or concerns regarding this maintenance, please contact your project manager or submit a Jira support ticket, and a member of our support team will be happy to assist you. Thank you for your understanding and continued partnership. Hexure by iCapital Team

2. monitoring Oct 31, 2026, 03:00 PM UTC

   We would like to inform you that Hexure by iCapital will be performing scheduled maintenance on Saturday, October 31, beginning at 9:00 a.m. MDT and concluding at approximately 1:00 p.m. MDT. This maintenance is being performed to upgrade our F5 firewall and is part of our ongoing commitment to security best practices and delivering secure, reliable solutions and services. What This Means During the maintenance window, clients may experience intermittent connectivity issues or brief service interruptions when accessing Hexure-hosted environments. While we expect any disruption to be minimal, we recommend planning accordingly and sharing this information with key stakeholders within your organization. Our Commitment to You Our team will work to complete this maintenance as efficiently as possible and will closely monitor all systems throughout the process. We will make every effort to minimize disruption and ensure services are fully restored as quickly as possible. If you have any questions or concerns regarding this maintenance, please contact your project manager or submit a Jira support ticket, and a member of our support team will be happy to assist you. Thank you for your understanding and continued partnership. Hexure by iCapital Team