Hetzner incident

Processing Times for Domain Requests and Billing Inquiries

Minor Ongoing View vendor source →

Hetzner is currently experiencing a minor incident, which began 57d ago. The vendor's full update timeline is below.

Started
Apr 16, 2026, 01:03 PM UTC
Resolved
Ongoing
Duration
● 56d 23h
Detected by Pingoru
Apr 16, 2026, 01:03 PM UTC

Update timeline

  1. identified Jun 12, 2026, 09:30 AM UTC

    Due to the current high volume of support requests, processing times for domain requests and billing inquiries may be longer than usual. To ensure your request is processed as quickly as possible, please use our contact form and try to include all your concerns in a single request. Thank you for your understanding. You can also find helpful information in our documentation: Billing & Account: https://docs.hetzner.com/general/billing-and-account-management konsoleH: https://docs.hetzner.com/konsoleh Cloud: https://docs.hetzner.com/cloud Robot: https://docs.hetzner.com/robot