Hetzner incident
Processing Times for Domain Requests and Billing Inquiries
Resolved after 160 days 23 hours, on April 16, 2026.
Due to the current high volume of support requests, processing times for domain requests and billing inquiries may be longer than usual. To ensure your request is processed as quickly as possible, please use our contact form and try to include all your concerns in a single request. Thank you for your understanding. You can also find helpful information in our documentation: Billing & Account: https://docs.hetzner.com/general/billing-and-account-management konsoleH: https://docs.hetzner.com/konsoleh Cloud: https://docs.hetzner.com/cloud Robot: https://docs.hetzner.com/robot
Update timeline
- identified Jun 12, 2026, 09:30 AM UTC
Due to the current high volume of support requests, processing times for domain requests and billing inquiries may be longer than usual. To ensure your request is processed as quickly as possible, please use our contact form and try to include all your concerns in a single request. Thank you for your understanding. You can also find helpful information in our documentation: Billing & Account: https://docs.hetzner.com/general/billing-and-account-management konsoleH: https://docs.hetzner.com/konsoleh Cloud: https://docs.hetzner.com/cloud Robot: https://docs.hetzner.com/robot
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