HelpScout experienced a minor incident on July 11, 2025 affecting Docs Sites and Beacon, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Docs SitesBeacon
Update timeline
- resolved Jul 11, 2025, 03:26 PM UTC
We've noticed some issues with Docs that may have made Docs sites and the Docs API unavailable, but our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at [email protected]