HelpScout experienced a minor incident on March 19, 2026 affecting Web App, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Mar 19, 2026, 08:50 PM UTC
We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.
- identified Mar 19, 2026, 09:04 PM UTC
We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.
- resolved Mar 19, 2026, 09:38 PM UTC
Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!