HelpScout incident
Inbound Email Delay and Sluggish Behavior Across Help Scout
Resolved after 1 hour 21 minutes, affecting Web App and Email Processing and 1 more, on May 8, 2026.
Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating May 08, 2026, 12:43 AM UTC
We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.
- identified May 08, 2026, 01:21 AM UTC
Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.
- monitoring May 08, 2026, 01:35 AM UTC
In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.
- resolved May 08, 2026, 02:05 AM UTC
Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!
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