HelpScout experienced a minor incident on April 27, 2026 affecting Web App, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Apr 27, 2026, 12:43 PM UTC
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
- resolved Apr 27, 2026, 12:54 PM UTC
Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.