Is HelpScout down?

We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.

Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.

We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.

Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.

We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.

Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.

Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.

Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.

The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.

Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.

The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.

Between 07:16–08:07 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: [email protected]

We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.

We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at [email protected], and we'll investigate. Thank you for your patience today.