HelpScout experienced a minor incident on March 6, 2026 affecting Web App, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2026, 05:38 PM UTC
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.
- identified Mar 06, 2026, 05:55 PM UTC
We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
- identified Mar 06, 2026, 06:57 PM UTC
Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.
- identified Mar 06, 2026, 08:49 PM UTC
Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.
- resolved Mar 06, 2026, 09:26 PM UTC
Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.