HelpScout experienced a minor incident on September 15, 2025 affecting Web App, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 01:25 PM UTC
We're looking into reports of slow page loads across the app. Some customers may notice longer-than-usual loading times when working with Help Scout in both Inbox & Docs. Our engineers are on it, and we hope to have news on a resolution for this as soon as possible.
- identified Sep 15, 2025, 01:56 PM UTC
Our engineers have identified an issue with a recent deployment that likely caused this degraded performance. We've got a fix coming shortly that'll take care of those slow page loads. We'll post here again once everything is back to normal. Thanks for your patience while we investigate!
- resolved Sep 15, 2025, 02:11 PM UTC
The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!