HelpScout experienced a minor incident on September 15, 2025 affecting Email Processing, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Email Processing
Update timeline
- investigating Sep 15, 2025, 05:24 PM UTC
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
- resolved Sep 15, 2025, 06:02 PM UTC
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!