HelloID experienced a minor incident on June 23, 2025 affecting Provisioning and Provisioning, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
ProvisioningProvisioning
Update timeline
- investigating Jun 23, 2025, 02:50 PM UTC
We are currently experiencing issues with our platform services. As a result, domain validation and email validation may not function as expected. Other parts of the platform may also be affected. Our team is actively investigating and working to resolve the issue. We will provide updates as soon as more information is available. Thank you for your patience.
- investigating Jun 23, 2025, 03:28 PM UTC
We are continuing to investigate this issue.
- resolved Jun 23, 2025, 06:56 PM UTC
This incident has been resolved.