HelloID incident

Issue with HelloID Authenticator on Android version 13

Minor Resolved View vendor source →

HelloID experienced a minor incident on November 18, 2022 affecting Access Management and Access Management, lasting 9d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 03:17 PM UTC
Resolved
Nov 28, 2022, 09:22 AM UTC
Duration
9d 18h
Detected by Pingoru
Nov 18, 2022, 03:17 PM UTC

Affected components

Access ManagementAccess Management

Update timeline

  1. identified Nov 18, 2022, 03:17 PM UTC

    Currently we are experiencing a minor issue with the HelloID authenticator app on android version 13. The push to verify popup isn't shown as notification when the HelloID authenticator app is closed. Also the permission to enable notifications on the app is greyed out. It only appears when the HelloID authenticator app is opened. So as work around please open the app. We're busy with solving this issue.

  2. resolved Nov 28, 2022, 09:22 AM UTC

    We updated the HelloID Authenticator app to resolve this issue. The new version allows you to set the notification permissions on the app and will ask for this permission when not present on start-up. When permission is given it will send the push to verify notification just as before without the need of opening the app first.