HelloID incident

Slow loading times HelloID portals

Minor Resolved View vendor source →

HelloID experienced a minor incident on January 30, 2023 affecting Provisioning and Service Automation and 1 more component, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2023, 10:15 PM UTC
Resolved
Feb 01, 2023, 08:59 AM UTC
Duration
1d 10h
Detected by Pingoru
Jan 30, 2023, 10:15 PM UTC

Affected components

ProvisioningService AutomationAccess Management

Update timeline

  1. investigating Jan 30, 2023, 08:30 PM UTC

    Slow loading times have been reported. We are investigating the issue.

  2. monitoring Jan 31, 2023, 05:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 31, 2023, 07:31 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 01, 2023, 08:59 AM UTC

    This incident has been resolved.