HelloID incident

HelloID Access Management - Long redirect and load times

Major Resolved View vendor source →

HelloID experienced a major incident on January 23, 2023 affecting Access Management, lasting 8d 14h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 06:20 PM UTC
Resolved
Feb 01, 2023, 09:00 AM UTC
Duration
8d 14h
Detected by Pingoru
Jan 23, 2023, 06:20 PM UTC

Affected components

Access Management

Update timeline

  1. investigating Jan 23, 2023, 06:20 PM UTC

    There have been reports of long redirect and load times. We are investigating the issue.

  2. monitoring Jan 23, 2023, 07:39 PM UTC

    We have identified that the issue was caused by pushing data to Elastic. This issue has been solved. We will keep monitoring the issue.

  3. resolved Feb 01, 2023, 09:00 AM UTC

    This incident has been resolved.