HelloID experienced a major incident on March 29, 2023 affecting Service Automation and Service Automation, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Service AutomationService Automation
Update timeline
- identified Mar 29, 2023, 01:00 PM UTC
When returning a product via managed > products an HTTP 400 error message occurs. Workaround: A product can be returned using the admin panel under SelfService>Administration. We are currently working on a fix.
- monitoring Mar 30, 2023, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2023, 01:12 PM UTC
This incident has been resolved.