HelloID incident

AD sync task failure: "Could not finish sending package"

Minor Resolved View vendor source →

HelloID experienced a minor incident on April 17, 2023 affecting Provisioning and Provisioning and 1 more component, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 11:59 AM UTC
Resolved
Apr 19, 2023, 02:59 PM UTC
Duration
2d 3h
Detected by Pingoru
Apr 17, 2023, 11:59 AM UTC

Affected components

ProvisioningProvisioningProvisioningService AutomationService AutomationService AutomationAccess ManagementAccess ManagementAccess Management

Update timeline

  1. investigating Apr 17, 2023, 11:59 AM UTC

    We are currently investigating this issue.

  2. identified Apr 18, 2023, 11:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 18, 2023, 06:31 PM UTC

    A fix has been implemented in the HelloID WE and training components and we are monitoring the results.

  4. monitoring Apr 19, 2023, 11:04 AM UTC

    A fix has been implemented in all HelloID components and we are monitoring the results.

  5. resolved Apr 19, 2023, 02:59 PM UTC

    This incident has been resolved.