HelloID incident

Blank screen when opening a delegated form in admin panel

Minor Resolved View vendor source →

HelloID experienced a minor incident on April 26, 2023 affecting Service Automation and Service Automation, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2023, 09:06 AM UTC
Resolved
Apr 26, 2023, 09:22 AM UTC
Duration
16m
Detected by Pingoru
Apr 26, 2023, 09:06 AM UTC

Affected components

Service AutomationService Automation

Update timeline

  1. investigating Apr 26, 2023, 09:06 AM UTC

    When opening a delegated form from the admin panel a blank screen appears. This makes it impossible to edit delegated forms. We are investigating this issue.

  2. investigating Apr 26, 2023, 09:06 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 26, 2023, 09:22 AM UTC

    This incident has been resolved.

  4. postmortem May 01, 2023, 12:56 PM UTC

    In the morning, incorrect configurations landed on the production environment. These were restored in the same morning and everything was found to be working after the restoration.