HelloID incident

Delegated form issue with read only textinput field that uses a datasource

Minor Resolved View vendor source →

HelloID experienced a minor incident on June 13, 2023 affecting Service Automation and Service Automation and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 02:44 PM UTC
Resolved
Jun 13, 2023, 04:25 PM UTC
Duration
1h 40m
Detected by Pingoru
Jun 13, 2023, 02:44 PM UTC

Affected components

Service AutomationService AutomationService Automation

Update timeline

  1. investigating Jun 13, 2023, 02:44 PM UTC

    We have identified an issue in delegated forms with ready-only input text fields that are using datasources. This combination will prevent you from being able to click on the next button.

  2. identified Jun 13, 2023, 03:22 PM UTC

    The issue has been identified. A hotfix will be applied within the next hour. There is no interruption expected when applying the hotfix.

  3. resolved Jun 13, 2023, 04:25 PM UTC

    The problem has been resolved and released on all environments. Please make sure you have cleared your browser cache if the problem still persists.