HelloID experienced a minor incident on June 16, 2023 affecting Provisioning and Service Automation and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
ProvisioningService AutomationAccess Management
Update timeline
- investigating Jun 16, 2023, 07:08 AM UTC
Due to an issue at one of our cloud providers Microsoft, we see unregular behavior in our HelloID services. Some pages, or services may take a lot longer to load. Please follow our status page for updates and follow the Microsoft statuspage https://azure.status.microsoft/en-gb/status. This only impacts our European instances.
- monitoring Jun 16, 2023, 08:55 AM UTC
A fix has been implemented by Microsoft. It looks like the issue is fixed. We are currently monitoring the results.
- resolved Jun 16, 2023, 01:50 PM UTC
This incident is resolved.