HelloID incident

Slow response times reported in Azure

Minor Resolved View vendor source →

HelloID experienced a minor incident on July 5, 2023 affecting Provisioning and Service Automation and 1 more component, lasting 17h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2023, 01:44 PM UTC
Resolved
Jul 06, 2023, 07:27 AM UTC
Duration
17h 43m
Detected by Pingoru
Jul 05, 2023, 01:44 PM UTC

Affected components

ProvisioningService AutomationAccess Management

Update timeline

  1. investigating Jul 05, 2023, 01:44 PM UTC

    Azure reported slow response times in the WE region which could cause time outs and screens not loading properly. This can also affect your experience with HelloID.

  2. resolved Jul 06, 2023, 07:27 AM UTC

    Azure reported the problems have been resolved. We checked the response times of HelloID and concluded the problem is resolved.