HelloID incident
Latest release of the directory agent is currently limited to the 32 bit architecture
HelloID experienced a major incident on August 15, 2023 affecting Service Automation and Service Automation and 1 more component, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2023, 08:46 AM UTC
The latest release of the directory agent is currently limited to the 32 bit architecture. We are investigating the root cause and are working on a fix. The scheduled task, task data sources and old product actions maybe impacted when 64 bit modules are used. The Service Automation Agent and Provisioning agent are not impacted. Please follow our status page for updates.
- monitoring Aug 15, 2023, 10:15 AM UTC
A new version of the Agent should be / will be installed via the auto updater. If necessary, restart the Directory Agent service and wait a few minutes. We will keep monitoring the situation.
- resolved Aug 15, 2023, 02:59 PM UTC
This incident has been resolved.