HelloID experienced a major incident on August 15, 2023 affecting Service Automation and Service Automation and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2023, 02:30 PM UTC
We are investigating an issue with delegated forms that have been created in the past that are using automated tasks running on the directory agent. When you try to submit the form, it will show as submitted but the task itself won't run. Please follow our status page for updates.
- identified Aug 15, 2023, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 15, 2023, 07:17 PM UTC
We are continuing to work on a fix for this issue.
- investigating Aug 15, 2023, 08:06 PM UTC
We continuing our investigation about an issue with delegated forms that have been created in the past that are using automated tasks running on the directory agent. When you try to submit the form, it will show as submitted but the task itself won't run. Please follow our status page for further updates.
- identified Aug 16, 2023, 08:11 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 16, 2023, 11:03 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 16, 2023, 06:36 PM UTC
This incident has been resolved.