HelloID experienced a major incident on October 5, 2023 affecting Provisioning and Provisioning and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2023, 07:42 AM UTC
At this time, we are experiencing technical issues that are impacting access to HelloID portals. This has affected the functionality and usability of our HelloID services. We understand that this may be causing inconvenience, and we want to assure you that we are working diligently to resolve this issue as quickly as possible.
- investigating Oct 05, 2023, 07:43 AM UTC
At this time, we are experiencing technical issues that are impacting access to HelloID portals. This has affected the functionality and usability of our HelloID services. We understand that this may be causing inconvenience, and we want to assure you that we are working diligently to resolve this issue as quickly as possible.
- monitoring Oct 05, 2023, 08:01 AM UTC
The connection issues seem to be resolved. We are currently investigating what caused this issue.
- resolved Oct 05, 2023, 08:52 AM UTC
Around 9 o'clock, Azure had one instance that was indicating very slow response times (more than 200 seconds) for over 80% of requests within 5 min. This instance had become slow for unknown reasons. After the restart, everything seems to be working fine again. However, because the instance continued to receive requests during the restart, customers may have experienced problems for up to 20 minutes if their requests were routed to that instance.